Store Policy
Customer Care
Customer Care – The Florida Tea Co.
At The Florida Tea Co., we are committed to providing you with not just premium loose leaf teas, but an unparalleled customer experience. From the moment you explore our collection to when you steep your first cup, we want every part of your journey with us to be seamless, luxurious, and memorable.
Our Commitment to You
We believe that exceptional service is as important as exceptional tea. Whether you need assistance with choosing the perfect tea or have questions about an order, our dedicated Customer Care team is here to ensure your experience is nothing short of extraordinary.
Personalized Tea Recommendations
Not sure where to start? Our expert tea sommeliers are available to offer personalized tea recommendations tailored to your preferences. Whether you're a connoisseur or new to the world of loose leaf tea, we’ll help you find the perfect blend to suit your taste. Simply reach out to us via email, and we’ll guide you in selecting your ideal tea.
Order Support
If you have any questions regarding your order, need to update shipping information, or wish to inquire about an order status, our team is here to assist. We understand the importance of timely and accurate deliveries, and we work diligently to ensure your order reaches you quickly and securely.
Shipping & Delivery Inquiries
For all questions related to shipping, delivery times, or international orders, our Customer Care team is ready to provide clear and detailed information. We want your tea to arrive at its destination in perfect condition and at just the right moment. Feel free to contact us for assistance with tracking your order or to explore expedited shipping options.
Cancellations & Returns
We strive for your complete satisfaction, which is why we offer order cancellations within 24 hours of purchase. Due to the nature of our products, we are unable to accept returns or exchanges. However, if you have received a damaged or defective product, we will promptly address the issue with a replacement or a full refund.
Contact Us
Our Customer Care team is available to assist you with any inquiries. Please feel free to reach out to us:
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Email: contact@thefloridateaco.com
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Phone: 706-818-8252
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Operating Hours: Monday - Friday, 9:00 AM - 5:00 PM EST
We look forward to ensuring that your experience with The Florida Tea Co. is exceptional from start to finish.
Thank You for Choosing The Florida Tea Co.
We are honored to share the finest loose leaf teas with you and look forward to serving you with the care and attention you deserve.
Privacy & Safety
Privacy & Safety Policy – The Florida Tea Co.
At The Florida Tea Co., your privacy and security are of the utmost importance to us. As a luxury online retailer, we are committed to safeguarding your personal information while providing you with an exceptional shopping experience. This Privacy & Safety Policy outlines how we collect, use, and protect your data.
Information We Collect
When you visit The Florida Tea Co. website, place an order, or engage with our services, we may collect the following types of information:
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Personal Information: This may include your name, email address, billing and shipping addresses, phone number, and payment information (such as credit card details).
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Order Information: Details related to the products you purchase, including tea varieties, quantities, and special requests or notes.
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How We Use Your Information
We use the information we collect to serve you better and ensure a smooth, secure shopping experience:
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Order Fulfillment: To process and deliver your orders accurately and on time.
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Customer Service: To respond to your inquiries, provide personalized tea recommendations, and resolve any issues related to your orders.
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Marketing & Communication: With your consent, we may send you promotional emails, newsletters, or exclusive offers about our luxury tea collections, events, and updates. You can opt out of marketing communications at any time.
Your Privacy Choices
At The Florida Tea Co., we respect your control over your personal information:
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Opt-Out: You can choose not to receive marketing communications from us by clicking the "unsubscribe" link in our emails or by contacting us directly.
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Data Correction: If any of your personal information is incorrect or outdated, you can update it by contacting us.
Security of Your Information
We take the security of your data seriously. We implement a variety of industry-standard security measures to ensure that your personal information is protected from unauthorized access, disclosure, alteration, or destruction. These include:
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Encryption: We use Secure Socket Layer (SSL) encryption to protect sensitive payment information during transactions.
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Secure Payment Processing: Payments are processed through trusted, PCI-compliant third-party payment gateways, ensuring that your credit card and payment information is always secure.
Sharing Your Information
We will never sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
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Service Providers: To fulfill your order, we may need to share information with trusted third-party service providers (e.g., shipping carriers, payment processors) who assist us in delivering our services. These providers are required to protect your information in accordance with strict confidentiality standards.
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Legal Compliance: We may disclose your information if required by law or to protect the rights, property, and safety of The Florida Tea Co., our customers, or others.
The Florida Tea Co. reserves the right to update this Privacy & Safety Policy at any time. Any changes will be posted on this page, with the date of the most recent update listed at the bottom. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Thank You for Trusting The Florida Tea Co.
Your privacy and safety are essential to us, and we are dedicated to maintaining the trust you've placed in our luxury tea brand.